Shipping policy
At HeatSafe K9, we aim to make delivery simple, clear, and reliable for our customers.
Shipping Area
We currently ship within the United States only.
Orders are fulfilled from a U.S.-based warehouse.
Shipping Carrier
Orders are fulfilled through our fulfillment partner’s U.S.-based warehouse via FedEx.
In rare cases, an equivalent carrier may be used depending on warehouse availability and logistics.
Shipping Costs
Standard shipping costs are included in the product price.
Customers will not be charged additional shipping fees or import duties at delivery.Â
Sales tax may be calculated at checkout where required by law.
Order Processing Time
Orders are processed within 0-2 business days after payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
After your order has been processed, you will receive a shipping confirmation email with tracking details once available.
Estimated Delivery Time
Estimated delivery time is 3-9 business days after the order has been shipped.
Delivery times may vary slightly depending on the destination, carrier availability, weather conditions, holidays, or other circumstances outside our control.
Total estimated delivery is 3-11 business days after payment.
Tracking Information
Once your order ships, you will receive a tracking number by email.
Please allow up to 24-48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will do our best to update the address before the order ships. Once an order has been shipped, we may not be able to change the delivery address.
Delayed, Lost, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us at:
Include your order number and any relevant photos if the item arrived damaged.
We will review the issue and help resolve it as quickly as possible.
Contact
For any shipping questions, contact us at:
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